Question 1

What is the minimum age to rent a vehicle?

Accepted Answer

The minimum age to rent a vehicle is 21 years, with at least 1 year of valid license. For groups F(7pax) and G(9pax), the minimum age is 25 years, with at least 2 years of valid license.

Question 2

What requirements do I need to pick up a vehicle?

Accepted Answer

You need to present a passport or ID card, a valid driver's license, and a valid credit card when picking up the vehicle.

Question 3

What insurances are included in the rental?

Accepted Answer

All rentals include mandatory civil liability insurance. Additionally, you can purchase additional insurances such as 'Full Protection' or 'Orlando Premium'.

Question 4

Do I need a credit card?

Accepted Answer

If you purchase insurance with us such as 'Full Protection' or 'Orlando Premium', we accept debit cards.

Question 5

What payment methods are accepted?

Accepted Answer

We accept credit cards such as MasterCard and Visa.

Question 6

Can I return the vehicle at a different location?

Accepted Answer

Yes, but an additional 'one-way' charge will apply if the return location is different from the pick-up location.

Question 7

Can I pick up my vehicle at the airport?

Accepted Answer

Yes, our airport offices are located outside the airport, and we offer a free shuttle service. Please note that reservations outside business hours are subject to a night fee.

Question 8

What happens if my flight arrives late to pick up the vehicle?

Accepted Answer

Reservations outside business hours require complete flight information. If this information is incorrect or incomplete, the reservation will not be confirmed or served.

Question 9

Can I return the vehicle outside office hours?

Accepted Answer

Some offices allow returns outside working hours. However, check with the specific office before making the return.

Question 10

Can I take the vehicle off the island?

Accepted Answer

It is not allowed to move the vehicle outside the island where it was picked up.